TERMS OF SERVICE

Last Updated: 29th January 2026.

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Connily Marketing Management L.L.C ("Connily," "we," "us," or "our"), a limited liability company registered in the United Arab Emirates, concerning your access to and use of the Connily platform, including our website at https://www.connily.com, our application at https://app.connily.com, our Shopify application, and any related services (collectively, the "Service").

Our registered address is:

‍Connily Marketing Management L.L.C

Tanvi Business Center

Dubai, United Arab Emirates

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date above and, where appropriate, providing additional notice via email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

2. ELIGIBILITY & ACCOUNT REGISTRATION

Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Account Registration

To access most features of the Service, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your password secure and confidential
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, incomplete, or violates these Terms.

3. FREE TRIAL

We may offer a free trial period for new users. The free trial allows you to evaluate the Service before committing to a paid subscription.

The free trial period begins once you complete the onboarding process
During the free trial, you will have access to the Service features as specified at sign-up
At the end of the free trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends
You are responsible for cancelling before the trial period ends if you do not wish to be charged

We reserve the right to modify, suspend, or discontinue free trials at any time without notice.

4. SUBSCRIPTIONS, BILLING & AUTO-RENEWAL

Subscription Plans

The Service is offered on a subscription basis. We offer monthly and annual subscription plans. Details of available plans and pricing are available on our website and within the Service.

Billing

By subscribing to the Service, you authorize us (or our third-party payment processors, including Stripe and Shopify Payments) to charge your designated payment method for the subscription fees.

All fees are stated in U.S. Dollars unless otherwise specified
You are responsible for providing accurate and current payment information
If payment fails, we may suspend or terminate your access to the Service

Auto-Renewal

Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date.

For monthly subscriptions, you will be billed each month on the same date as your initial subscription
For annual subscriptions, you will be billed once per year on the anniversary of your initial subscription
The renewal fee will be charged at the then-current rate, which may differ from your original subscription fee

Price Changes

We reserve the right to change our subscription fees at any time. If we change the fees for your subscription, we will provide you with advance notice before the changes take effect. Your continued use of the Service after the price change constitutes your agreement to pay the updated fees.

5. CANCELLATION & REFUNDS

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us.

Upon cancellation, you will retain access to the Service until the end of your current billing period
No refunds or credits will be provided for partial billing periods
Cancellation does not entitle you to a refund of any fees already paid

Shopify App Users

If you access the Service through the Shopify App Store:

You may cancel your subscription through your Shopify admin panel or through the Service
Uninstalling the Shopify app will cancel your subscription AND immediately terminate your access to the Service - if you wish to cancel but retain access until the end of your billing period, you must cancel through the Service or Shopify's subscription management, not by uninstalling the app
Billing and refunds for Shopify App Store purchases are subject to Shopify's terms and policies in addition to these Terms

Refund Policy

All sales are final. We do not offer refunds for any subscription fees paid.

You have the opportunity to evaluate the Service during the free trial period. By subscribing after the free trial, you acknowledge that you have had sufficient opportunity to assess the Service and accept responsibility for your purchase decision.

6. THIRD-PARTY INTEGRATIONS

Connected Accounts

The Service allows you to connect third-party accounts, including but not limited to:

Shopify — to access your store data, products, and analytics
Instagram — to manage and post content to your Instagram account
Facebook — to manage and post content to your Facebook page

By connecting these accounts, you:

Authorize us to access, retrieve, and store data from these accounts as necessary to provide the Service
Represent that you have the authority to connect these accounts and grant us such access
Acknowledge that your use of third-party services is subject to those services' own terms and policies

Data We Access and Store

When you connect third-party accounts, we may access and store:

Account identifiers and handles
OAuth tokens (for authentication purposes)
Analytics and performance data
Product and store information (for Shopify)
Content and media you create or approve through the Service

We store analytics data and reports in our database and may process this data using artificial intelligence to provide insights and recommendations.

Third-Party Terms

Your use of third-party services through our integrations remains subject to the terms and conditions of those third parties. We are not responsible for the availability, accuracy, or policies of any third-party services. If a third-party service becomes unavailable or terminates our access, certain features of the Service may be affected.

7. AI-GENERATED CONTENT & AUTOMATED POSTING

AI-Generated Content

The Service uses artificial intelligence to generate content suggestions, including but not limited to social media posts, captions, and recommendations.

Ownership: Once you approve AI-generated content, it is yours. You may use, modify, and distribute approved content as you see fit.
No Guarantee: We do not guarantee that AI-generated content will be accurate, appropriate, error-free, or suitable for your specific purposes. You are responsible for reviewing all content before use or publication.

Automated Posting

The Service offers the ability to automatically post content to your connected social media accounts.

Default Setting: By default, automated posting is disabled. You must explicitly enable this feature if you wish to use it.
User Responsibility: If you enable automated posting, you accept full responsibility for all content posted to your accounts through the Service.
Review and Approval: When automated posting is disabled, you must review and approve each piece of content before it is posted.

Your Responsibility

You are solely responsible for:

All content posted to your social media accounts through the Service, whether manually approved or automatically posted
Ensuring content complies with applicable laws and the terms of service of the platforms where it is posted
Any consequences arising from content posted through the Service, including but not limited to account suspensions, penalties, or reputational harm

We disclaim all liability for any damages, losses, or consequences arising from content posted through the Service or actions taken by third-party platforms in response to such content.

8. DATA COLLECTION & PRIVACY

Data We Collect

We collect the following types of information:

Account Information:

Name
Email address
Business/brand information you provide during onboarding

Payment Information:

Payment details are collected and processed by our third-party payment processors (Stripe, Shopify Payments). We do not directly store your full payment card details.

Usage Data:

Information about how you use the Service
Analytics and performance data from connected accounts

Technical Data:

IP address
Browser type and version
Device information

How We Use Your Data

We use your data to:

Provide, maintain, and improve the Service
Process transactions and manage your subscription
Generate AI-powered content and recommendations
Send service-related communications
Analyze usage patterns and improve our offerings
Comply with legal obligations

Third-Party Services

We use the following third-party services that may collect or process your data:

Stripe — payment processing
Shopify — e-commerce integration and payment processing (for Shopify App users)
Klaviyo — email communications
Google Analytics — website analytics
Meta (Facebook/Instagram) — social media integrations

Each of these services has its own privacy policy governing its use of your data.

Data Storage and Transfer

Your data may be stored and processed in various locations, including the United Arab Emirates, the United States, and other countries where our service providers operate. By using the Service, you consent to the transfer of your data to these locations.

For more detailed information about our data practices, please review our Privacy Policy at https://www.connily.com/privacy-policy.

9. GDPR RIGHTS (European Economic Area & United Kingdom Users)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have certain rights under the General Data Protection Regulation (GDPR):

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete personal data.
Right to Erasure: You may request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You may request that we restrict the processing of your personal data.
Right to Data Portability: You may request to receive your personal data in a structured, commonly used format.
Right to Object: You may object to the processing of your personal data for certain purposes.
Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@connily.com. We will respond to your request within the timeframes required by applicable law.

Legal Basis for Processing:

We process personal data on the following legal bases:

Contract: Processing necessary to perform our contract with you (i.e., providing the Service)
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service and fraud prevention
Consent: Where you have given consent for specific processing activities
Legal Obligation: Processing necessary to comply with applicable laws

10. CCPA RIGHTS (California Users)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out: You may opt out of the "sale" of your personal information. Note: We do not sell personal information in the traditional sense, but certain data sharing activities may constitute a "sale" under the CCPA's broad definition.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at hello@connily.com. We may need to verify your identity before processing your request.

11. PROHIBITED ACTIVITIES

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws
Violate the terms of service of any third-party platform connected through the Service
Post or distribute content that is defamatory, obscene, abusive, or infringes on the rights of others
Attempt to gain unauthorized access to the Service or its related systems
Use the Service to send spam or unsolicited communications
Interfere with or disrupt the Service or servers or networks connected to the Service
Use automated means (bots, scrapers, etc.) to access the Service, except as expressly permitted
Reverse engineer, decompile, or attempt to extract the source code of the Service
Resell, sublicense, or commercially exploit the Service without our express written permission
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Use the Service in any manner that could damage, disable, or impair the Service

We reserve the right to suspend or terminate your account and access to the Service if you engage in any prohibited activities.

12. INTELLECTUAL PROPERTY

Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by Connily and is protected by international copyright, trademark, and other intellectual property laws.

Our trademarks, logos, and service marks may not be used without our prior written consent.

Your Content

You retain ownership of any content you create, upload, or submit through the Service ("Your Content").

By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Your Content solely for the purpose of providing and improving the Service.

Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us the right to use such Feedback without restriction or compensation to you.

13. DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the Service will be uninterrupted, error-free, or secure
Warranties regarding the accuracy, reliability, or completeness of any content or information provided through the Service
Warranties regarding the results you may obtain from using the Service

AI-GENERATED CONTENT DISCLAIMER:

Content generated by our artificial intelligence is provided for informational and convenience purposes only. We do not warrant that AI-generated content will be accurate, appropriate, free from errors, or suitable for any particular purpose. You are solely responsible for reviewing, editing, and approving all content before use or publication.

THIRD-PARTY PLATFORMS:

We are not responsible for the actions, policies, or decisions of third-party platforms (including Instagram, Facebook, and Shopify). This includes but is not limited to account suspensions, content removals, or policy changes by such platforms.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL CONNILY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM:
- Content posted through the Service to your social media accounts
- Actions taken by third-party platforms in response to content posted through the Service
- Suspension, termination, or restriction of your third-party accounts
- Inaccuracies or errors in AI-generated content
- Your reliance on any information or content provided through the Service
- Unauthorized access to or alteration of your data
- Any interruption or cessation of the Service

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Connily, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use of the Service
Your breach of these Terms
Your violation of any applicable law or the rights of any third party
Content posted through the Service to your accounts
Your use of AI-generated content
Any dispute between you and a third party relating to the Service

16. DISPUTE RESOLUTION & ARBITRATION

Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at hello@connily.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations for at least thirty (30) days.

Binding Arbitration

If we cannot resolve a dispute informally, you and Connily agree to resolve any disputes through binding arbitration rather than in court.

Arbitration shall be conducted in Dubai, United Arab Emirates
Arbitration shall be administered in accordance with the rules of the Dubai International Arbitration Centre (DIAC) or another mutually agreed arbitration institution
The arbitration shall be conducted in English
The arbitrator's decision shall be final and binding
Judgment on the arbitration award may be entered in any court having jurisdiction

Class Action Waiver

YOU AND CONNILY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

If for any reason a claim proceeds in court rather than arbitration, you and Connily waive any right to a jury trial.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

17. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.

Subject to the arbitration provisions above, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Dubai, United Arab Emirates, and you consent to the personal jurisdiction of such courts.

18. TERMINATION

Termination by You

You may terminate your account at any time by cancelling your subscription and ceasing use of the Service. Termination does not entitle you to a refund of any fees paid.

Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, including but not limited to if:

You breach any provision of these Terms
You engage in fraudulent or illegal activity
You fail to pay subscription fees when due
We are required to do so by law
We discontinue the Service

Effect of Termination

Upon termination:

Your right to use the Service will immediately cease
We may delete your account and data, subject to any legal retention requirements
Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law

19. GENERAL PROVISIONS

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Connily regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Notices

We may provide notices to you via email, through the Service, or by posting on our website. You may provide notices to us by emailing hello@connily.com.

No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Connily.

20. CONTACT US

If you have any questions about these Terms, please contact us at:

Connily Marketing Management L.L.C

‍Tanvi Business Center

Dubai, United Arab Emirates

Email: hello@connily.com

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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